Refund policy

Return & Refund Policy

Returns

At Axxora, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, you may request a return within [7 DAYS] of receiving your order.

To be eligible for a return, the item must:

  • Be unused and in its original condition

  • Be returned in its original packaging

  • Include all accessories, manuals, and tags (if applicable)

  • Be accompanied by proof of purchase or order confirmation

We reserve the right to refuse returns that do not meet these eligibility requirements.

Return Process

To initiate a return, please contact our support team at [anaina.global@gmail.com] with your order number and reason for the return.

Once your return request is approved, we will provide instructions on how and where to send your item. Please do not return products without prior authorization, as this may delay processing.

Refunds

Once your returned item is received and inspected, we will notify you regarding the status of your refund.

If approved, your refund will be processed to your original payment method within [2 working days]. Depending on your bank or payment provider, it may take additional time for the funds to appear in your account.

Shipping fees (if applicable) are generally non-refundable unless the return is due to our error or a defective product.

Exchanges

If you received a damaged, defective, or incorrect item, we will gladly offer a replacement or exchange, subject to product availability.

To request an exchange, please contact us at [anaina.global@gmail.com] within [7 DAYS] of receiving your order and include photos of the item and packaging.

Damaged or Defective Items

If your order arrives damaged, defective, or incorrect, please contact us immediately at [anaina.global@gmail.com].

To help us resolve the issue quickly, please provide:

  • Your order number

  • A description of the issue

  • Clear photos or videos showing the damage or defect

We will review your claim and work to provide a suitable resolution, which may include a replacement, exchange, store credit, or refund.

Non-Returnable Items

The following items are not eligible for return or refund unless they arrive damaged or defective:

  • Personal care and hygiene products

  • Intimate or sanitary goods

  • Perishable items

  • Gift cards

  • Downloadable digital products

  • Clearance, final sale, or promotional items

  • Customized or personalized products

Return Shipping Costs

Customers are responsible for return shipping costs unless:

  • The item is damaged or defective

  • The wrong item was received

  • The return is the result of an error on our part

We recommend using a trackable shipping service when returning items, as we cannot guarantee receipt of returned packages.

Contact Us

If you have any questions about our Return & Refund Policy, please contact us at:

Email: [anaina.global@gmail.com]

We are committed to providing a fair, transparent, and hassle-free shopping experience for every customer.